Chatbots are all the rage these days, thanks to massive advances in artificial intelligence (AI) and natural language processing (NLP). To show how mainstream chatbots have now become, consider that there are now a whopping 300,000 chatbots on Facebook.
Businesses of all sizes are increasingly using chatbots to engage with their current and potential customers, not just in customer service, but also in sales and marketing. According to Outgrow, 53% of customers are more likely to shop with businesses they can message.
Chatbot marketing may seem complicated at first, but due to the advent of chatbot platform tools, it's now easier than ever to create and distribute an AI chatbot on your website and messaging apps.
10 Tools to Create a Chatbot
There are numerous tools that allow you to create a chatbot. Here are the best options:
1.HubSpot
HubSpot is a very intuitive tool that allows you to easily create a chatbot. In fact, no technical knowledge is required to create one, as it offers customizable templates that can be tailored to your brand tone and voice. Although, for those looking for something much more specific, they can also be created from scratch.
One of the main advantages of HubSpot is that it integrates seamlessly with HubSpot CRM, so you can make the conversation with the user much more personal and less robotic.
2. WhatsApp Business
WhatsApp Business also allows you to create chatbots, which is great since most of the users use this messaging app in their daily lives.
One of the main advantages of the WhatsApp chatbot is that it can also be used to provide information to customers about new products or services, attract customers by automatically sending messages such as after-sales support, resolve concerns, and answer questions, among other things.
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3. Telegram
Telegram is another popular messaging app that allows you to create chatbots. The Telegram bot can have various uses, from solving concerns to sending informative messages through groups or channels. In fact, it is quite similar to what WhatsApp offers. In addition, it can be created quickly and easily, with just a few clicks, which is quite convenient.
4. Messenger
Another tool that allows you to create chatbots is Facebook. In this case, it is integrated into Messenger and allows different types of functionality to be programmed, such as ordering a product, reserving a service, giving recommendations, answering a series of questions, or offering news filtered according to the user's interests.
Best of all, the chatbot can detect when human intervention is necessary and alert a customer service agent to provide better service.
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5. Mobile Monkey
Mobile Monkey is also very popular. It allows you to create chatbots on Facebook Messenger, web chat, or SMS text messages.
This is a very useful tool, especially to give the user the possibility to schedule an appointment, get answers to the most frequently asked questions, or track their order. It offers a free plan with the most basic features and some paid ones that include more advanced features.
6. ChatFuel
Chatfuel allows you to quickly and easily create a chatbot on Facebook Messenger, without any programming knowledge. It has a free plan with basic features and other paid ones with more advanced features and some advantages like priority support or removal of the brand.
7. Tidio
Tidio is also a very good tool for creating chatbots. One of its main advantages is that it is compatible with practically any website, as well as with Facebook Messenger.
It has several templates, but it also allows you to create a chatbot from scratch quickly and easily. It is very useful for automated answers to frequently asked questions without too many complications. It is a paid tool; with their free plan, you cannot create chatbots.
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8. Drift
Drift is designed for large businesses and its pricing reflects this as it is one of the more expensive options. It also has a free plan but unfortunately, it doesn't allow chatbot creation.
Some of its main advantages are that it allows you to start conversations and create optimal scenarios to increase sales. It also integrates with CRM, email marketing services, and other tools like Zendesk and Help Scout.
9. Freshchat
Freshchat is another great option that allows you to create chatbots for WhatsApp, Facebook Messenger, websites, and more.
This tool is powered by machine learning technology, allowing you to interact with the customer and generate a list of questions that need better answers. Due to these features, Freshchat is one of the best tools to create your own chatbot, but, like others, it is also paid.
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10. Zendesk Chat
Finally, Zendesk Chat is another best customer service tools for businesses that allows you to create chatbots. It allows you to create and optimize automated messages, as well as manage support tickets, and have live conversations with customers. It can also be integrated with other chatbot tools to achieve much more advanced functionality and provide better customer service.
Conclusion
Building the Chatbots bot is no longer a complex task. Several players in the market are democratizing the chatbot-building process by providing platforms that require no code to build chatbots. Various platforms provide some cutting-edge features, increasing the capabilities of chatbots, all without a single line of code.
If you would like more information on this topic, feel free to contact one of our business chatbot consultants for a personalized consultation. USM is one of the leading Chatbot Application Development Companies in Frisco. We provide custom chatbot solutions to build interactive experiences for all major platforms.
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